Marion van der Krogt


Main focus: Customer Experience

Twitter handle: @speakofcustomer

Websites/blogs: speakingofcustomers.com , linkedin.com/in/marionvdkrogt

Languages: Dutch, English, German

City: Gouda

Country: Netherlands

Topics: customer centricity, customer service, service design, shopping experience, retail, retail design, customer journey mapping, client management, customer relationship management, fashion

Bio:

Marion van der Krogt
Founder, Speaking of Customers

Marion van der Krogt is the founder of Speaking Of Customers and a former customer experience manager and client development manager for global fashion powerhouse GUCCI and automotive brands Mercedes-Benz and Toyota.

Marion has worked with luxury and premium brands across different industries and witnessed firsthand how successful businesses can become if they focus on the customer – in everything they do.

Whether you call it Customer Experience Management or CRM, ensuring that you maintain a focus on top tier clients at all times as well as maintaining a high level of satisfaction in your customers’ experience with your business is crucial for the long-term success of your business.

It is Marion’s passion to help business owners grow their business from within – by focussing on the customer experience and client development strategies that bring results. For them and their customers. So that customers keep coming back for more – over and over again.

Examples of previous talks / appearances:

Harness the Power of Consumer-Centric Shopping Experiences

Presentation at the 2019 Asia-Pacific Retail Convention held in Chongqing, China.

This talk is in: English