Main focus: Customer Experience
Twitter handle: @speakofcustomer
Languages: Dutch, English, German
Topics: customer centricity, customer service, service design, shopping experience, retail, retail design, customer journey mapping, client management, customer relationship management, fashion
Marion van der Krogt
Founder, Speaking of Customers
Marion van der Krogt is the founder of Speaking Of Customers and a former customer experience manager and client development manager for global fashion powerhouse GUCCI and automotive brands Mercedes-Benz and Toyota.
Marion has worked with luxury and premium brands across different industries and witnessed firsthand how successful businesses can become if they focus on the customer – in everything they do.
Whether you call it Customer Experience Management or CRM, ensuring that you maintain a focus on top tier clients at all times as well as maintaining a high level of satisfaction in your customers’ experience with your business is crucial for the long-term success of your business.
It is Marion’s passion to help business owners grow their business from within – by focussing on the customer experience and client development strategies that bring results. For them and their customers. So that customers keep coming back for more – over and over again.
Examples of previous talks / appearances:
Presentation at the 2019 Asia-Pacific Retail Convention held in Chongqing, China.This talk is in: English